If you face
a bug that our support team fails to correct, you can request
refund within 15 days of purchase. Before requesting the refund
you must contact our support team with details of problem and
all info needed to correct the problem. If you fail to do that,
refund request will not be entertained. Refund request is
entertained only once our support team fails to correct the problem.
REQUESTING REFUND:
Please provide
following information along with the reason of refund request:
A. Information about the purchase :
1. Your Paypal
id or Email address used for making payment
2. Time of purchase
3. software purchased
4. Domain for which software was licensed
B.
Information about the problem:
1. Detailed
information about the problem you are facing
2. Reference url along with the passwords required to see the
problem
3. Ftp and database access information so that we can confirm
that installation has been carried out properly
.
WE PROVIDE REFUND IN FOLLLOWING CASES:
• When you get an error, and if we are not able
to correct the error even after you provided all the information
requested to access and correct the error. Please note that, in
this case refund is only given if you provide detailed information
about your error, requested by our support staff, such as reference
url, ftp access, database access, access to tools to see and modify
software db, software admin panel and member area password to see
the error.
• If you accidentally bought the software more than once.
• A stated feature of the registered version fails to perform
in spite of your server fulfilling the requirements for that.
We reserve the right to decline refund requests in the following
cases:
WE
RESERVE THE RIGHT TO DECLINE REFUND REQUEST IN FOLLLOWING CASES:
• When a user demands a refund immediately after buying
the software, or informs us that he purchased wrong product.
• When a user informs us about changing his decision to
buy the software, saying he has uninstalled it and is not going
to use it (with or without giving any reason). This is because
we offer full demos on our web site.
• If you experience server incompatibility issues. Please
note that for all features of a software to work, your server must
support the following:
1. PHP, MySQL
and server should allow the use of ionCube loaders.
2. Some tool like PHPMyAdmin to create db from .sql file. It is
required to setup the db.
3. File writing to allow certain features like uploading of images
through PHP.
4. For sending emails your server must allow sending mails through
php mail() function.
5. For software that provide thumbnailing features, gd lib support
and ImageMagik lib support is needed
6. For IPN related features (e.g. adding money to member account
when he pays by paypal account) , your web host must allow posts
from external sources like paypal.
• If the customer requests a refund due to the absence of
features which we never claimed to provide and which are not listed
in the feature list for our software.
• If
the customer requests a refund due to the software not being open
source or source not being editable. We clearly mention that our
software are NOT open source.
• If the customer requests a refund because he does not
want to abide by eula that he agreed to before purchasing the
software. When anyone purchases the software he must read and agree
to eula. Otherwise they should not purchase the software. E.g. if
he does not want to keep link back / powered by / copyright notice
etc in footer of the software. Our eula clearly states that you
must maintain this information and link.
• When a user demands a refund, after the above declared
time.
To get a refund you must remove the software completely from your
web server and confirm that you have destroyed all copies of the
software.
We reserve
the right to change the policy without any prior notice.
CONTACTING
FOR REFUND
You can request
a refund by providing the information stated above through contact
us page on our website.
|
